In accordance with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR), and platform requirements from Google Play and Meta/Facebook, you have the right to request the deletion of your account and all associated personal data held by HealXRlabs.
When you request account deletion, we will permanently remove:
Certain data may be retained where required by law or legitimate business interests:
We will process your deletion request within 30 days of receipt, in accordance with POPIA requirements. You will receive email confirmation when the deletion is complete. If additional time is required due to the complexity or volume of data, we will notify you within the initial 30-day period.
You can request deletion through any of the following methods:
Send an email to team@healxrlabs.co.za with the subject line “Account and Data Deletion Request” and include your full name and the email address associated with your account.
Message us on WhatsApp at +27 78 716 0366 with your deletion request.
To protect your privacy, we may need to verify your identity before processing a deletion request. We will contact you using the email address associated with your account to confirm the request.
If you have any questions about the deletion process or your data rights, please contact:
You also have the right to lodge a complaint with the South African Information Regulator:
Last updated: April 2026. This page fulfils the data deletion requirements of Google Play (effective December 2023), Meta/Facebook Platform Policy, and the Protection of Personal Information Act (POPIA) of South Africa.
