Last updated: April 2026
Effective date: 7 April 2026
This Cookie Policy explains how HealXRlabs (Pty) Ltd (“HealXRlabs”, “we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit our website at https://healxrlabs.co.za(the “Website”). This policy should be read in conjunction with our Privacy Policy, which provides further details about how we collect, use, and protect your personal information.
We use cookies to ensure our Website functions correctly, to improve your browsing experience, to analyse how our Website is used, and to assist with our marketing efforts. This policy explains what cookies are, the types of cookies we use, the specific cookies placed on your device, and how you can manage your cookie preferences.
By continuing to use our Website, you consent to the use of cookies as described in this policy, unless you have adjusted your browser settings to refuse cookies or have opted out through our cookie consent mechanism.
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies are widely used by website owners to make their websites work, to work more efficiently, and to provide reporting and analytics information.
When you visit our Website, cookies are sent to your browser and stored on your device. Each time you return to the Website, the browser sends the cookie back to the server, allowing the Website to recognise your device and remember information about your previous visits, such as your preferred language, login status, or other settings.
Cookies set by the website owner (in this case, HealXRlabs) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website, such as analytics, interactive content, and advertising.
Cookies serve a number of purposes. They can be used to remember your preferences, track your browsing activity for analytics purposes, serve targeted advertisements, and improve the overall user experience. Without certain cookies, the Website may not function as intended.
We categorise the cookies used on our Website into the following groups. The tables below detail the specific cookies in each category, their provider, purpose, and expiry.
These cookies are essential for the proper functioning of our Website. They enable core functionality such as security, session management, and accessibility. Without these cookies, the Website cannot function properly, and they cannot be disabled in our systems.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
__Host-next-auth.csrf-token | HealXRlabs | Cross-site request forgery (CSRF) protection | Session |
__Secure-next-auth.session-token | HealXRlabs | Session management and authentication | Session |
cookie_consent | HealXRlabs | Stores your cookie consent preferences | 1 year |
These cookies are set based on legitimate interest and do not require separate consent, as they are strictly necessary for the operation of the Website.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are the most and least popular, how visitors navigate the site, and where errors occur. All information these cookies collect is aggregated and therefore anonymous.
We use Google Analytics 4 (GA4), provided by Google LLC, to analyse website traffic and user behaviour.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
_ga | Distinguishes unique users by assigning a randomly generated number as a client identifier. Used to calculate visitor, session, and campaign data for analytics reports. | 2 years | |
_gid | Stores and updates a unique value for each page visited. Used to count and track pageviews. | 24 hours | |
_gat | Used to throttle request rate and limit data collection on high-traffic sites. | 1 minute | |
_ga_<container-id> | Used by GA4 to persist session state and distinguish sessions. | 2 years |
We use Microsoft Clarity, provided by Microsoft Corporation, to capture session recordings, heatmaps, and performance metrics.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
_clck | Microsoft | Persists the Clarity User ID and preferences. Ensures Clarity functions correctly and consistently across page views. | 1 year |
_clsk | Microsoft | Connects multiple pageviews by a user into a single Clarity session recording. Stores the session ID and page sequence number. | 1 day |
MUID | Microsoft | Identifies unique web browsers visiting Microsoft sites. Used for advertising, site analytics, and other operational purposes. | 1 year |
ANONCHK | Microsoft | Used to store the session ID for the purposes of confirming that clicks from Clarity are genuine and not robotic/automated. | Session |
SM | Microsoft | Used in synchronising the MUID across Microsoft domains to ensure consistent user tracking. | Session |
CLID | Microsoft | Identifies the first-time Clarity saw this user on any site using Clarity. | 1 year |
MR | Microsoft | Indicates whether to refresh MUID. Used to ensure cookies are functioning properly. | 7 days |
Functional cookies enable the Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
theme | HealXRlabs | Remembers user's preferred colour scheme or theme setting | 1 year |
locale | HealXRlabs | Stores user's language or regional preference | 1 year |
form_data | HealXRlabs | Temporarily stores contact form input to prevent data loss on navigation | Session |
Marketing cookies are used to track visitors across websites. They are used to display advertisements that are relevant and engaging for the individual user, and thereby more valuable for publishers and third-party advertisers. These cookies are only set with your explicit consent.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
_gcl_au | Used by Google AdSense to store and track conversions | 3 months | |
_fbp | Meta (Facebook) | Used by Facebook to deliver targeted advertising on Facebook and across the web | 3 months |
li_sugr | Used for LinkedIn advertising targeting and analytics | 3 months |
We will only set marketing cookies if you have given your consent via our cookie consent banner or preference centre. You may withdraw your consent at any time by adjusting your cookie preferences or browser settings.
First-party cookies are cookies that are set by HealXRlabs (i.e., by the domain you are visiting -- https://healxrlabs.co.za). These cookies are primarily used for core Website functionality, remembering your preferences, and first-party analytics. Only our Website can read and use first-party cookies.
Third-party cookies are cookies set by a domain other than https://healxrlabs.co.za. These are typically placed by our analytics and marketing partners, including Google and Microsoft, through scripts or tags embedded in our Website. Third-party cookies enable these external services to provide their functionality (such as analytics tracking, session recording, and advertising) and may be used by these third parties to track your activity across multiple websites.
We have limited control over third-party cookies. The privacy policies and cookie practices of these third parties govern how they use the data collected through their cookies. We encourage you to review the privacy policies of these third parties (see Section 11 below).
Cookies can be classified by their lifespan:
ANONCHK and SM._gat -- 1 minute_gid -- 24 hours_clsk -- 1 dayMR -- 7 days_gcl_au, _fbp, li_sugr -- 3 months_clck, MUID, CLID, cookie_consent,theme, locale -- 1 year_ga, _ga_<container-id> -- 2 yearsYou have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage your cookie preferences in the following ways:
When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our Website.
Most web browsers allow you to control cookies through their settings. Below are instructions for the most common browsers:
You can also opt out of specific tracking technologies using the following tools:
If you choose to disable or reject certain cookies, please be aware of the following potential impacts:
We respect your choice to manage cookies. However, please understand that some parts of our Website may not function optimally if certain cookies are disabled.
In addition to cookies, we may use web beacons (also known as “pixel tags”, “clear GIFs”, or “tracking pixels”) on our Website and in our emails. A web beacon is a tiny, invisible graphic image (typically 1x1 pixel) embedded in a webpage or email.
Web beacons are used for the following purposes:
Web beacons do not store information on your device, but they can work in conjunction with cookies to monitor activity. If you disable cookies, web beacons will still detect a visit but their ability to be associated with your browsing history will be limited.
To prevent web beacons in emails, you can set your email client to block the automatic loading of images or choose to read emails in plain text format.
In addition to cookies, our Website may use other client-side storage technologies, including:
You can manage and clear local storage, session storage, and IndexedDB data through your browser's developer tools or settings, typically found under “Application” or “Storage” in your browser's developer console.
Some web browsers transmit “Do Not Track” (DNT) signals to the websites and other online services that the user communicates with. There is currently no universally accepted standard for how websites should respond to DNT signals, and South African law does not require websites to honour DNT signals.
At this time, our Website does not respond to DNT signals. However, you can exercise choice over tracking through the cookie management options described in Section 6 of this policy, your browser's privacy settings, and the opt-out tools provided in Section 6.3.
We will review our approach to DNT signals if a universally accepted standard is established or if South African legislation requires us to honour such signals.
The following third parties may set cookies on your device when you visit our Website. We encourage you to review their respective privacy policies to understand how they use the data collected:
In accordance with POPIA and the ECT Act, we obtain your consent before placing non-essential cookies on your device. When you first visit our Website, a cookie consent banner will be displayed, providing you with the option to:
Your consent preferences are stored in the cookie_consent cookie for a period of 1 year. After this period, or if you clear your cookies, you will be asked for your consent again.
You may change your cookie preferences at any time by:
Consent for strictly necessary cookies is not required, as these cookies are essential for the operation of the Website and are placed based on our legitimate interest.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. When we make changes, we will:
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies. The current version of this policy will always be available at https://healxrlabs.co.za/cookies-policy.
If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us: